Personal Data Deletion
At Cashfin Africa, we respect your right to data privacy and provide a straightforward process for requesting deletion of your personal information from our systems. We understand that controlling your personal data is an essential aspect of your digital rights, and we are committed to facilitating this process with transparency and efficiency.
Understanding Your Right to Data Deletion
Under various data protection regulations across Africa, including Kenya's Data Protection Act, you have the right to request the deletion of your personal information from our systems. This right, often referred to as the "right to be forgotten," empowers you to have greater control over your digital footprint.
When you request data deletion, we aim to remove all personally identifiable information associated with your account from our active systems. This includes your profile details, transaction history (where legally permissible), communication preferences, and any other personal data we've collected during our relationship.
How the Process Works
Request Submission
Fill out the form below or send an email to [email protected] with the subject "Personal Data Deletion Request." Your request should include your full name and the email address associated with your account to help us identify you properly.
Verification Process
To protect your privacy and security, we'll verify your identity before processing your request. This may involve confirming details about your account or sending a verification code to your registered email or phone number. This step ensures that only you can request the deletion of your data.
Processing Timeline
Once your identity is verified, our data protection team will begin processing your request. This typically takes up to 30 days, though complex requests may require additional time. During this period, we'll identify all your personal data across our systems, determine what can be deleted immediately, and prepare any legally required records for archiving.
Confirmation
Upon completion, we'll send you a confirmation email detailing which data has been deleted and, if applicable, which information we're legally required to retain. This confirmation serves as your record that we've processed your request in accordance with data protection regulations.
Important Note
Some information may be retained for legal purposes, such as records of transactions for tax and regulatory compliance. We will clearly inform you of any data we are legally required to maintain.
Please note that while we can delete data from our active systems, information that has been shared with third parties (such as payment processors or banking partners) may be subject to their own data retention policies and legal requirements.
Data deletion is permanent and cannot be reversed. If you're uncertain about the full implications, consider contacting our support team first to discuss alternatives, such as temporarily deactivating your account.
What Data Can Be Deleted
Upon your request, we can delete the following types of personal data:
- Account profile information (name, contact details, preferences)
- Financial information that is not required for compliance purposes
- Communication history and marketing preferences
- Usage data and activity logs
- Device information and geographic location data
- Any other personal information collected through our services
What Data We May Need to Retain
While we respect your right to data deletion, certain information may need to be retained due to legal obligations, including:
- Financial transaction records required for tax and accounting purposes
- Information necessary for fraud prevention and security investigations
- Data needed to comply with legal obligations and regulatory requirements
- Information related to active contracts or disputes
- Anonymized or aggregated data used for analytics that doesn't identify you personally
In such cases, we will clearly inform you about what data we are legally required to maintain and for how long. We will also ensure that any retained data is secured and only used for the specific legal purpose for which it is kept.
The Impact of Data Deletion
Before requesting complete data deletion, please consider the following impacts:
- You will lose access to your Cashfin account and all associated services
- Any saved preferences, settings, or personalized features will be lost
- You may lose access to transaction history and financial records
- If you choose to use our services again, you'll need to create a new account
- Certain benefits tied to account longevity or usage history may be reset
If you'd prefer to maintain your account while removing specific data, please specify this in your request. We can work with you to delete particular pieces of information while preserving your account functionality where possible.
Need More Help?
If you have any questions about data deletion or need assistance, our support team is here to help:
[email protected]